NEXA AI Cancellation Policy

ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010 וחוק הגנת הצרכן, התשמ"א-1981

NEXA AI LTD, company number 517299947, Tel Aviv, Israel. Version 3.2.0. Effective date: 15 May 2026.

Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010, and the Consumer Protection Law, 5741-1981.

1. Scope

This policy applies to NEXA AI customers that contract with us in Israel, and forms part of the NEXA AI Terms of Service for them. If this policy conflicts with the Terms of Service on any matter of cancellation or refunds, this policy prevails. If this policy conflicts with a mandatory provision of law, the provision of law prevails.

2. Nature of the service

NEXA AI provides a software as a service (SaaS) offering. The service is provided online only and does not include the supply of physical goods.

Subscription fees are calculated according to the number of units the customer lists in the system during the billing period and the number of additional booking websites on which they are offered, with a performance discount: the monthly fee is the lower of that amount and ten percent (10%) of the customer's direct booking value for the period, as defined in the Terms of Service. Fees are charged in arrears at the end of each monthly billing period, for usage already provided. There is no advance payment for future periods.

A new customer receives a trial period of fourteen (14) days for onboarding and setup, during which no fees are charged. There is no automatic charge when the trial period ends: NEXA AI starts charging only after the customer confirms that it wants to continue with the plan and that NEXA AI may start charging. Cancelling during the trial period carries no charge.

3. Right to cancel

The customer may cancel the engagement at any time by notice to NEXA AI. Cancellation carries no cancellation fee and is not conditional on a reason, on the length of the engagement or on the number of units.

4. How to give notice of cancellation

A cancellation notice may be given in any of the following ways:

The notice must state the customer's name, company number or business registration number, and contact details. If the notice is given by an authorized representative, the representative's name must be stated. NEXA AI will confirm receipt of the notice in writing.

5. When the service stops

The service will stop within three (3) business days from the date the cancellation notice is given, or within six (6) business days if the notice was sent by registered mail.

6. Charges after cancellation

Because fees are charged in arrears for usage already provided, the final invoice will include the subscription fees up to the date on which the service actually stops, on a pro rata basis.

No amount will be charged for any period after the date on which the service stops.

7. Refunds

Because there is no advance payment, no balance is due for refund at the time of cancellation.

If any amount was in fact paid for a period after the date on which the service stops, or if any amount was overcharged, it will be refunded within 14 days from receipt of the cancellation notice, to the same payment method that was charged.

8. Ongoing transaction

A NEXA AI subscription is an ongoing transaction. It may be cancelled at any time as set out in section 3, and the service and charges will stop as set out in sections 5 and 6.

9. Business customers

NEXA AI sells to businesses. Where the law grants the customer rights broader than those in this policy, the law prevails.

10. Termination by NEXA AI

NEXA AI may terminate the engagement on prior notice as set out in the Terms of Service, or immediately in the event of a material breach or non-payment, as detailed there.

11. Contact

NEXA AI LTD, company number 517299947, Tel Aviv, Israel.

Support and cancellations: [email protected]

Billing and collections: [email protected]